Home > Faq's

Frequently Asked Questions

What is Lotto.com | Players Cafe?
Players Cafe puts the modern twist in on old school convenience stores. Your new favorite one-stop shop for lotto, coffee, drinks, snacks, and gifts. All state lottery tickets sold support different public initiatives, such as scholarship funds, educational programs, social services, pensions, road maintenance and more!
What is your return policy?
Items purchased from Players Cafe can be returned for a full refund within thirty (30) days. To receive a refund, you must produce the unopened/unused, and non-expired, item accompanied by the receipt of purchase and payment method used for the purchase. This return policy applies only to general retail goods offered by Players Cafe and does not include the purchase or sale of lottery tickets in any form. All lottery sales are final and are non-refundable. In the event of product defect, Players Cafe will issue an exchange of the item with an item of exact or equal value. If a new item is not readily available for exchange, you may receive store credit for the value of the original item purchase.
What types of lottery games do you offer?
Players Cafe features an exciting array of lottery games, including popular options like Mega Millions®, Powerball®, and Scratch Ticket games. Visit a location today to explore our variety of games for a chance to win big!
Can I pay for lottery tickets with a debit card at your store?
Certainly! We provide the convenience of purchasing lottery tickets with either debit cards or cash at our store. Select the payment method that best suits your preferences, ensuring a smooth and hassle-free lottery experience. Importantly, there are no additional fees associated with using a debit card for lottery transactions at our store.
How does the lottery support local communities?
By participating in the lottery, you're contributing to various state initiatives and community projects. The funds generated through lottery sales play a crucial role in supporting education, environmental efforts, and other essential programs that benefit our local communities. For additional details on how your state contributes, please visit your state lottery's website.
Is self-serve coffee available at all locations?
While not available at all locations, select Players Cafe locations provide a self-serve coffee station. Check with your specific store to see if this delightful coffee experience is available near you.
How old do I need to be to participate in the Lottery?
You must be 18, or the legal age in your state, to play the lottery. If you or someone you know has a gambling problem, help is available. In NJ & CO, call 1-800-GAMBLER. In NY, call 1-877-8-HOPE-NY. In MN, call 1-800-333-HOPE. In OH, call the Ohio Problem Gambling Helpline 24/7 at 1-800-589-9966. In other jurisdictions, call the national helpline at 800-522-4700.
Can I order lottery tickets online?
Certainly! For your convenience, you can order lottery tickets online through our website, Lotto.com, available in select states. Explore the diverse range of available games, make selections, and participate in the excitement right from the comfort of your home, provided you are in one of the eligible states.
What is Lotto.com?
Lotto.com aims to change the way the lottery is enjoyed! We operate as the best-in-class lottery distribution platform that delivers a secure and seamless online experience to our players. Our goal is making the lottery accessible to all! Our goal is to increase contributions to good causes that are tied to every ticket sold. Depending on the state, up to 50% of all lottery ticket sales support essential initiatives like:
i. Scholarships and educational programs ii. Social services iii. Pensions for firefighters iv. Assistance programs for seniors v. Road maintenance vi. And much more.
Our goal is to make the lottery experience more convenient and accessible to all players so even more contributions can be made to these important causes the lottery supports.
How can I stay informed about upcoming events or promotions at Players Cafe?
Stay connected with us! Regularly check our website for updates on upcoming events, promotions, and new additions. Follow us on social media to ensure you don't miss out on exciting news and opportunities.

Follow Us On Instagram

Follow @playerscafeusa on Instagram!

Follow Us